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‎08-24-2020 02:46 AM - edited ‎08-24-2020 02:51 AM

HP Recommended
Product: 15 r014tx
Operating System: Microsoft Windows 8.1 (64-bit)

Screenshot (1).pngI'm not able to install nvidia graphics driver or nvidia geforce  installer as it says " the graphics driver could not find compatible graphics hardware", this happens when i try to install nividia graphics driver through hp website . This HP model even supports nvidia graphics card but still why am I not able to install it ?

5 REPLIES 5

‎08-24-2020 12:57 PM

HP Recommended

@John_117 

The HP product page actually lists three different video drivers, two of which are Intel. 

 

Are your sure YOUR model has an Nvidia chip not an Intel chip?



I am a volunteer and I do not work for, nor represent, HP
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‎08-25-2020 05:05 AM - edited ‎08-25-2020 05:06 AM

HP Recommended

Yes, my HP Laptop name is 15 r014tx and I've attached a screenshot of my laptop specs from hp website .... so please help me with the installation of nvidia graphics cardHP 15-r014tx Notebook PC - Product Specifications _ HP® Customer Support - Google Chrome 25-08-2020 16_31_26.png

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‎08-25-2020 09:12 AM

HP Recommended

@John_117 

The HP site has THREE video drivers, of which TWO are for Intel -- so clearly, SOME of the models have Intel video chips.

 

You have to determine if YOUR model has the Intel chip or not -- citing information on the HP site does not do that.



I am a volunteer and I do not work for, nor represent, HP
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‎08-26-2020 02:34 AM

HP Recommended

Can You just help me with nvidia graphics card installation my laptop have these stickers for intel and nividiamy laptop have these stickers for intel and nividia

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‎08-26-2020 08:52 AM

HP Recommended

The video drive installation is simple -- you just run the HP installer -- NOT an installer you get from anywhere else.

 

If that does not work, then you have to run HP Support Assistant as it will tell you what video hardware you have -- and it will also install any missing drivers.

 

If those don't work, there is nothing we can do from here.



I am a volunteer and I do not work for, nor represent, HP
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