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I'm trying to reset or recover my laptop hp and everytime I do both it says it cant reset.

HP Recommended
Hewlett packar
Microsoft Windows XP

How do I recover my ho laptop if it keeps saying error.

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HP Recommended

@Darlene1990 

We can't help you without two pieces of information:

1) laptop model number

2) the real OS version you are running -- I am sure you are not running Windows XP

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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