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HP Recommended
Microsoft Windows Server 2019

I needed to fix my hp 2019 gray brand and the battery is under the keyboard so I tried opening it but it sparked and now wont turn on.

1 REPLY 1
HP Recommended

Hello @Hopem 

 

Playing with a lithium battery can be fatal ! You should not perform such rash actions. It could lead to a fire and a danger for you! Now you have probably caused a short circuit which makes the overall situation even worse. In this case, only notebook repair service can help you or you should buy a good used or new notebook.

 

Good luck

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