I need hp 15-bs212wm standard ps/2 keyboard driver

[dragon5611]

I have looked my product up and there is 0 I have seen in the drivers section for a simple pre installed driver that has a tendency to self corrupt. I need a viable link for a standard ps/2 keyboard driver for my hp 15-bs212wm to manually update it. my cntrl key and b,n stopped working . I have seen this issue before on my hp products. Its driver corruption. To see this simple driver isn't hosted in your drivers section makes me question whats going on. 

[praveen196]

@dragon5611 Welcome to HP Community!

I understand that the keys are not working.

Do not worry. I will try to fix the issue.

Please perform the keyboard test and check for the issue.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

If the test is passed, please uninstall the keyboard drivers from the device manager and update the BIOS.

Keep us posted,

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