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TheOFP
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I need the driver for the HP Omen Display

HP Recommended
OMEN by HP - 17t-an100 CTO
Microsoft Windows 10 (64-bit)

the person i bought it from "reset it" and now the display shows as standard plug n play. this is preventing anything over 60 hz  its a 144hz display.  

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 4
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@TheOFP Welcome to HP Community!

 

I understand that you are looking for the omen display drivers.

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

  1. Click Check for updates and messages to scan for new updates.

  1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  2. Click the update name for a description, version number, and file size.
  3. Select the box next to any updates you want to install, and then click Download and install.

 

Also, ensure Windows is up to date

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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TheOFP
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that did not solve it, the driver you sent said it was not compatible with my version of windows.  i also did the reset through windows 10 and let it do a complete reinstall, then did the hp install of all 37 drivers and apps. still only resolutions accepted is 1920x1080 40 and 60hz.  the monitor shows as generic PNP.  

 

Product name: OMEN by HP Laptop

Serial number: 5CD849BM50

Product number: 2XP17AV

 

maybe it isn't supposed to be 144hz but i thought it was.

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 4 of 4
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@TheOFP

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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