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donnak210
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Message 1 of 4
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I ordered software pre-installed on my new computer.

HP Recommended
HP Laptop 15t-dy200
Microsoft Windows 10 (64-bit)

I ordered Office Home and Student 2019 pre-installed on my new computer.  There are two Office applications installed but I don't know which is the installed one and which is the trial version of Office 365.  I get overlapping boxes that don't explain which application is the one I already paid for. 

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banhien
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@donnak210 

 

Please remove Office 365 and re-install the one you bought again

 

Regards.

BH
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donnak210
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That is my problem.  The Office 365 subscription is not identified on either application. 

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banhien
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@donnak210 wrote:

That is my problem.  The Office 365 subscription is not identified on either application. 


@donnak210 

 

Where did you looking at ? They should be on Programs and Features under Control Panel. Can you re-install the software ? Have you talked with Microsoft which is the owner of those products ?

 

Regards.

BH
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