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‎06-10-2017 12:11 PM

HP Recommended
Product: Hp envy
Hi so my hp laptop has been stuck for a day now and I haven't turned it off or anything as it says to not turn off computer .
However it's not even been a few months since I've bought it and it's already causing problems .
I pressed restart by mistake and now it's been stuck. Please help.
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1 REPLY 1

‎06-10-2017 12:59 PM - edited ‎06-10-2017 01:01 PM

HP Recommended

Hello Laiba1

 

What is the full product number of your laptop please?

 

Im not sure what you were doing when you accidentally hit the restart button. I'm guessing it was updating when you did this and now its stuck.

If its been stuck a day now, then you will have to force it off by holding the power button down until the PC turns off. Theres no other way around that.

 

See if it will restart without problems. It might say it had shut down improperly and want to do a system check which is OK. Then see if it works.

 

Worst case scenario would be that you have to perform a recovery back to factory. That would wipe your data and reinstall Windows again.

https://support.hp.com/us-en/document/c04758961

 

Let me know if I can help further.

 

 

 

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