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‎03-15-2017 11:33 AM

HP Recommended
Product: HP 15 notebook pc
Operating System: Microsoft Windows 8.1 (32-bit)
22






2 people had the same question
2 REPLIES 2

‎03-15-2017 11:55 AM

HP Recommended

@Encadpko

 

When asked for the password, just hit enter 3 times.

 

Post any code you receive.

 

REO

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‎03-15-2017 07:08 PM

HP Recommended

If the computer is powered-off, and you turn it on, does it IMMEDIATELY ask for a password?

 

Or, after you turn it on, does it boot-up, and then ask for a Windows password for the 'admin' logon-ID?

 

If the latter, turn the computer off.

Turn the computer on, and look for a message like "press <BLAH> to enter SETUP" (or something like that).

You might have the option to enter "System Recovery", i.e., reload Windows 8 from a "hidden" partition on the disk-drive, to reset the operating system back to its "factory" settings.  Then, you can set a new Windows password.

 

Also, reloading Windows will wipe-out any possible computer-virus, and any "personal" information remaining on the disk-drive.

 

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