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05-28-2017 11:56 AM
I was recently having problems with my laptop. I contacted Microsoft Support, formatted my hard drive, and reinstalled Windows 10 by using an ISO file from a USB boot. Microsoft told me that some of my HP drivers would reinstall automatically, but they also helped me reinstall some drivers for example they noted that my audio/speakers driver had an error message so they helped me uninstall and reinstall that. My question is, did all of my HP drivers automatically reinstall or am I missing things like BIOS? I have noticed I no longer see an HP logo when I first turn on my laptop (Now I see a Windows 10 logo) nor am I able to log in with my fingerprint scanner anymore (is that simplepass?). Should I just download and install every available driver for my laptop? Or is there a way I could figure out which drivers to download and which ones are already installed? What about checking for updates?
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Accepted Solutions
05-29-2017 05:22 PM
For fingerprint scanner you need Validity driver and Simplepass software. To determine which other drivers may be missing check in Device Manager for errors.
For any BIOS update-be 100% certain you are on the Support page specifically for your model.
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05-28-2017 04:57 PM
Install HP Support Assistant and let it update drivers you need:
http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html
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05-29-2017 01:34 PM
Okay I did that, but it hasn't updated anything. I clicked to check for updates on my device and it doesn't list any. I know that my BIOS is out of date, because when I go to Start and select Run "msinfo32" it tells me the latest version of BIOS that I have is from Jun, 6 2016. However, on the HP Software & Driver website a BIOS update from Mar 13, 2017 is available. If HP Support Assistant missed that one are there others it could be missing as well?
05-29-2017 05:22 PM
For fingerprint scanner you need Validity driver and Simplepass software. To determine which other drivers may be missing check in Device Manager for errors.
For any BIOS update-be 100% certain you are on the Support page specifically for your model.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***