HP support assistant has stopped working. It then asks if I want it to go online to find a solution, and i click yes and nothing happens, So I uninstalled the support assistant and reinstalled it and still have the same message.It is version 8.1.40,3, It is 2020 now and the version # is still the same as 2015 version that I uninstalled.
Whether reinstalling the software results in a fully usable installation of HPSA depends on your computer model. For example, if there are not any Windows 10 HP software and drivers available for your computer, the version of HPSA will not make any discernible difference to the results.
Note to those reading:
The following instructions are for the software version of HP Support Assistant and not the "App".
FIRSTuninstall the HP Support Assistant
Control Panel > icon view > Programs and Features
Scroll down, find, Uninstall the HP Support Assistant
After the uninstall is completed, Restart the computer and log in
Important: When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.
NOTE: If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.
HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”
After download: If you have ‘Admin’ control, highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
After the software is installed: Restart the computer and log in
Optional - After the software is installed, PIN the program to your Windows Start Screen
Windows key (Start) > list "All apps" > open category "H"
Device Home Page - References and Resources –Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory>Topic >Subtopic
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