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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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hi
https://support.hp.com/us-en/document/c02609911
After an upgrade from Windows 7, 8 or 8.1 to Windows 10 is completed, the HP 3D DriveGuard driver is displayed as an unknown device. Device Manager displays an exclamation mark (yellow bang) indicating there is a problem with the driver.
Figure : Hardware ID Properties for ACPI\HPQ0004
Install ProtectSmart software
To resolve this issue, download and install the appropriate version of HP ProtectSmart for your model.
SoftPaq SP61037 is intended for computers displaying the hardware ID ACPI\HPQ0004 in Device Manager. Computers displaying this hardware ID should download and install SP61037.
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