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HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fa0000 (599K0AV)
Microsoft Windows 11

A day ago, I noticed that my laptop's battery had lost its capacity after turning off while playing a game.

Everything was normal, I was playing with the PC unplugged, when it suddenly turned off at 65%, when it turned on, it had 0% and I noticed that its battery capacity had dropped, is this normal?

iboalexander_0-1722977987963.png

Please help me, i don't know very much about laptops

 

2 REPLIES 2
HP Recommended

As extra information, the laptop maintains this result on its first day of use and now, 5 months later, it shows this

iboalexander_0-1722978284756.png

 

HP Recommended

Hi @iboalexander,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the battery. 

 

Let's run the battery calibration and see the results.

 

Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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