I2C HID driver for touchpad window 11 version 24h2

[DocSum]

my touchpad driver i2c hid not working after upgrade software error shown as code 10

[zoey7886]

@DocSum, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your 12C HID driver for touchpad! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The Code 10 error for the I2C HID touchpad driver on your HP Notebook - 14s-cr2000tu after a software upgrade likely indicates a driver compatibility issue or a conflict. Here’s how you can fix it:

Restart Your Laptop

• Sometimes, a simple restart can resolve driver conflicts. Try restarting your laptop first.

Update or Reinstall the I2C HID Driver

1. Press Win + X and select Device Manager.
2. Expand Human Interface Devices.
3. Locate I2C HID Device (or something similar like HID-compliant touchpad).
4. Right-click and choose Update driver → Search automatically for drivers.
5. If the issue persists, try Uninstalling the driver:
   • Right-click I2C HID Device → Uninstall device.
   • Restart your laptop.
   • Windows should reinstall the correct driver automatically.

Manually Install the Latest Driver

1. Go to HP’s official support website.
2. Enter your model HP Notebook - 14s-cr2000tu.
3. Look for Touchpad / I2C HID drivers.
4. Download and install the latest driver.
5. Restart your laptop and check if the touchpad works.

Enable I2C in BIOS (if disabled)

1. Restart your laptop and enter BIOS (F10 key at startup).
2. Look for Advanced Settings or Integrated Peripherals.
3. Ensure I2C or HID devices are enabled.
4. Save changes and exit.  

Let me know if it works!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H