IR-camera driver for Windows Hello

[Bart_net]

I deleted a "Biometric Devices" driver and now I can't use facial recognition in Windows Hello.

I was trying to fix the fingerprint scanner (device wouldn't start) and first removed the "Synaptics UWP WBDI" in device manager. When it didn't re-appear I also removed another device in "Biometric Devices". Now both disappeared. When I chose "rescan for hardware changes", the fingerprint scanner re-appeared and I got it to work, the other device didn't.

I tried:

- HP drivers (not there)

- windows update

- HP support assistant

- updating the "HP IR Camera" software in device manager

Can anybody tell the name of the biometric device that I removed, and/or show me where to find the driver.

Thanks!

[The_Fossette]

@Bart_net,

Welcome to the HP Support Community!

I reviewed your post and I understand that the facing recognition is not working after deleting the driver from device manager.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you download and install the driver from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99010.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Bart_net]

Thanks for trying, but it was not the one. After I install (HPSetup.exe) nothing happens. Also the description of this driver doesn't really meet what I expect (it says: "This package contains the driver that enables the Intel Human Interface Device (HID) Event Filter. Intel HID Event Filter enables the function keys in systems configured to use Connected Standby.")

Any other thoughts?

Thanks!

[The_Fossette]

@Bart_net,

Follow the steps in the below article and perform a system restore back to the date when everything was working fine on the computer and check whether the issue is resolved.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Bart_net]

Thanks for trying, for some reason there's only a system restore point created 3 days ago, long after my problem started.

[The_Fossette]

@Bart_net,

I recommend you follow the steps in the below artilce and perform a system reset and check.

https://support.hp.com/in-en/document/c00006110

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[jaysee88]

I'm pretty sure the driver you're looking for is in the picture. I randomly did the same thing as you after taking the advice of someone on a youtube video suggesting to delete the driver and let the computer "automatically re-install it".  And of course I didn't think to note what the driver was actually called.

I tried every fix online and came across this forum in the process. Nothing worked until I re-installed the new BIOS update released recently which is available on HP support. Next time I started up the computer the driver was there and I was able to set up windows hello face recognition.

[Bart_net]

Thanks for your comment! This was what I was looking for. Unfortunately nothing happened after the bios update.

What about your camera's. I have two: HP IR camera and HP True Vision HD camera. Should the IR camera be the hello device?

Thanks!

[Bart_net]

Thanks for your comment.

Will this really help fix my problem? I read here that in windows 10 a reset will not help restore the original HP drivers. I'm afraid it will only cause more driver problems but maybe I will try later