• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎05-22-2025 09:53 AM

HP Recommended

I need help concerning display drivers for my elitebook, i recently upgraded to windows 11 and my AMD Radeon(TM) R5 drivers are acting up, tried updating, uninstalling and re-installing, and even downloading a driver pack from this website still didn't fix the issue and shows an exclamation mark on the drivers thus I can't even change brightness because that setting doesn't exist anymore, and also it is not only the display drivers but a few others too. 

Reply
3 REPLIES 3

‎05-22-2025 10:02 AM

HP Recommended

What is the full model number of your HP Elitebook?

Reply
Was this reply helpful? Yes No

‎06-07-2025 01:06 AM

HP Recommended

Forgot to mention, the chip set is AMD PRO A8-9600B R5

Reply
Was this reply helpful? Yes No

‎06-07-2025 06:09 AM - edited ‎06-07-2025 06:09 AM

HP Recommended

What is the hardware ID for the R5 graphics adapter that needs a driver?

 

Use this guide for how to find the hardware ID for a device.

 

How to Find Drivers for Unknown Devices in the Device Manager

 

I am still waiting for you to let me know what the model of the notebook you have is.

 

My searches are telling me that you have a HP EliteBook MT43 14" Laptop A8 PRO-9600B Thin Client notebook.

 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.