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Hi, can you help me, some of my icon, like WhatsApp, Telegram, Spotify and Sticky notes have missings and turn into that white icon. I had it fixed by doing all the steps that was showed in youtube but still it doesn't fixed anything. It's so frustrating and i don't know how to fixed this problem anymore 

1 REPLY 1
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@Anonymous003, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding the Icon Cache! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Close All Open Applications:

  • Ensure that all your applications are closed.

Open Command Prompt as Administrator:

  • Click on the Start menu.
  • Type in cmd, then right-click on Command Prompt and select Run as administrator.

Navigate to Icon Cache Directory:

  • Type the following command and press Enter:
    cd /d %userprofile%\AppData\Local

Delete the Icon Cache Database:

  • Type the following commands and press Enter after each one:
    attrib -H IconCache.db del IconCache.db

Restart Your PC:

  • After deleting the icon cache database, restart your computer.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.