Il pc si blocca delle volte

[Simo030919]

Ciao, è da quando ho comprato questo pc (ovvero ormai anni) che riscontro questo piccolo problema. In quanto irrilevante non ci ho mai dato peso, ma ultimamente stavo pensando di risolvere la situazione. Durante l'utilizzo il pc tende ad andare a scatti per qualche istante, per poi riprendere normalmente con quello che stava facendo. È un problema non causato da nessuna azione in particolare, ogni x tempo accade, solitamente almeno 1 volta, da quando lo accendo a quando lo spengo, accade sempre. Ho verificato i driver e sono tutti aggiornati, quindi non so se sia qualche componente hardware che crea fastidio. Il modello del mio pc è HP Pavilion 15, ryzen 7, gtx 1660ti e 16gb di ram.

L'unica modifica che ho effettuato a livello hardware è la sostituzione del vecchio hard disk con un ssd più performante. Il problema esisteva già a priori però.

Spero di aver dato abbastanza info, grazie in anticipo 🙂

[RodrigoB]

Hi

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

[Simo030919]

Hi, I've been having this little problem since I bought this PC (years ago). Since it's irrelevant, I never gave it any thoughts, but lately I was thinking about solving the situation. During use, the PC tends to freeze for a few moments, and then resumes normally with what it was doing. If i'm watching a movie even the sound glitch for a moment, then go back to normal. It's a problem not caused by any action in particular, it happens every x time, usually at least 1 time, from when I turn it on to when I turn it off, it always happens. I checked the drivers and they are all updated, so I don't know if it's some hardware component that's causing the problem. My PC model is HP Pavilion 15, ryzen 7, gtx 1660ti and 16gb of ram.

The only change I made at the hardware is replacing the old hard disk with a more performing ssd. The problem already existed a priori though.

I hope I've given enough info, thanks in advance 🙂

[A_Gayathri]

Hi @Simo030919 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing the freezing issue you're experiencing with your HP Pavilion 15, which could be related to a few potential factors. Here are some troubleshooting steps you can take to help diagnose and potentially resolve the problem:
 

1. Check for Thermal Throttling:

Since your PC is a few years old, thermal throttling due to overheating could cause these intermittent freezes. You can:

• Monitor your temperatures using tools like HWMonitor or Core Temp.
• If temperatures are high, consider cleaning out any dust from the vents and applying new thermal paste on the CPU/GPU if you're comfortable doing so.

2. Check for SSD-related Issues:

Since you've replaced the old hard drive with a new SSD, it's important to ensure the SSD is functioning properly. Even though the problem existed before, issues can still stem from storage performance:

• Update SSD firmware: Check the manufacturer's website for any available firmware updates for your SSD.
• Check SSD health: Use software like CrystalDiskInfo to check the health of the SSD and ensure there are no bad sectors or performance degradation.

3. Disable Unnecessary Startup Programs:

Sometimes background processes can cause occasional stutters and freezes. Try:

• Press Ctrl + Shift + Esc to open Task Manager, go to the Startup tab, and disable non-essential programs.

4. Update BIOS/Chipset Drivers:

Outdated BIOS or chipset drivers can cause system freezes. Even though you mentioned updating drivers, make sure the BIOS and chipset drivers are up to date:

• Visit HP's official website to check for the latest updates for your specific model.

5. Check for Windows Background Services:

Some background Windows services can cause freezing or interruptions:

• Disable Windows Search Indexing by typing services.msc in the Start menu, finding Windows Search, and setting it to Disabled.
• Disable Superfetch/Prefetch if you haven't already.

6. Run Memory Diagnostics:

Faulty RAM can cause the system to freeze intermittently. To check for memory issues:

• Type mdsched.exe in the Start menu and run the Windows Memory Diagnostic tool.

7. Check for Event Viewer Errors:

Event Viewer logs can give clues about what's causing system freezes:

• Type eventvwr in the Start menu, open Event Viewer, and check Windows Logs > System for any critical or error messages that align with the freezing.

8. Run a System File Check:

Corrupted system files can cause freezing. To repair any corrupt files:  sfc /scannow
 

• Open Command Prompt as Administrator and run the following commands:and DISM /Online /Cleanup-Image /RestoreHealth
   

9. Consider Power Settings:

Sometimes, power settings can cause performance issues. Try switching to High Performance mode:

• Go to Control Panel > Power Options and select High Performance.

Refer to this document: HP PCs - Computer locks up or freezes (Windows 11, 10)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.