In my Hp support assistant app, I wanted to use the virtual assistant but it seems to be frozen

[new121]

hello,

I have been using probook 440 G7 for quite a time now and I regularly use the HP support assistant application in which there is a tab to ask question from a virtual assistant. For some reason the virtual assistant tab seems to be frozen and won't work if i click on it. I don't why it has happened also I wanted to know how I can reach live assistance from Hp support assistant application on my pc?

pls help

[Dragon-Fur]

@new121 

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@new121 wrote:

hello,

I have been using probook 440 G7 for quite a time now and I regularly use the HP support assistant application in which there is a tab to ask question from a virtual assistant. For some reason the virtual assistant tab seems to be frozen and won't work if i click on it. I don't why it has happened also I wanted to know how I can reach live assistance from Hp support assistant application on my pc?

pls help

---

Update - no changes to context

Correct the name for the HP Support Agent

Add comment :  Use of HPVA is not tied to Warranty Status

It's possible the Agent is down in your region.

It doesn't happen very often but it is certainly possible.

If you have not done so, try Restarting the computer and possibly your network router, too.

Will that work?  Unlikely, but it might and takes only a few minutes to test / try.

IMPORTANT

If the HPVA is not available and / or is not able to answer reasonable requests, it is possible the interface is down.  There is no alternative but to wait and try another time.  The HPVA is NOT within the control of the Community.  We have no way to “go around” the process.  Usually, if the HPVA is down on the weekend, normal operation will resume by Monday morning.

Method – Example > Search Compatible Product(s) using the HP Virtual Agent - HPVA

 Open >  HP Virtual Agent 

OR

            Consumer systems can (also) open the agent at the product's homepage.

            Consumer Notebook Examples:  Notebook, Pavilion, Spectre, Envy, and others

• Open the Support Home for your Computer.
• Click / Open the Virtual Agent (lower right corner of the homepage screen / web page).

Next..

• Wait for the Virtual Agent to be ready to receive your question at the bottom of the page.
• Ask your question – For example, ask:  “Which dock is compatible with my computer?” or “Which pen is compatible with my computer?”
• Follow the prompts, answer the questions.
• NOTE that in most cases, it is enough to search at the "series" level, or select a model similar to yours from the list within your model series.
• Note that a compatible product result does not guarantee the HP Store carries that product in stock.
• Use of the HP Support Agent is Not tied to Warranty status.

• Thanks for using the HP Virtual Agent.

What else?

If your computer is still in Warranty, you can open a Case with HP Technical Support.

HP Support - Technical Support for Devices in Warranty

Case submission to HP Support is available to those whose devices are registered and still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

Post New Question

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Submit a case for Warranty Support / Repair to HP Support. 

Reminders

• Case submission to HP Support is available to those whose devices are still in Warranty.

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.

• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
• HP Phone numbers you find on the Internet have likely been hijacked.

HP Technical Support – Contact Information

1. Submit information / case online
2. Sign in or continue as a guest
3. Certain regions provide phone / chat contact after the case is submitted online

Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

>>> HP Support on Facebook >>>  HP on Facebook

 ---------------------------------------------------

Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

 ---------------------------------------------------

In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

--------------------------------------------------- 

Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ProBook 440 G7 Notebook PC 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[new121]

hello

thank you for your help, but there's a question now, and it's that if the warranty has expired then the virtual assistant will not work? I have this question as my warranty expired in the last month and is that the reason why the virtual assistant tab on the bottom left corner of the Hp Assistant application is now greyed-out (frozen)?

[Dragon-Fur]

@new121 

Use of the the HPVA is not tied to your Warranty status.

Content in the original post has been updated to answer this question.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[new121]

if its not tied to my warranty then it has cleared my doubts at least but why is it still not working. i have restarted my pc several times and also tried checking if there was any other reason but failed to find any.  here is a screenshot of what i see. it seems to be frozen while all other features are working fine. pls help dragon fur

[Dragon-Fur]

@new121 

Unfortunately, I have no way to make this work for you.

The agent is not in the control of the Community.

All I can do is provide a reasonable explanation of why it might not work at a given time.

These assumptions are based on what we have seen in the past.

Regional differences impact performance.

For example, because it works for me in the USA has absolutely no bearing on whether / when / if the agent is working in your region. 

In all cases that I can remember, the agent does eventually recover. 

HP does not apprise us of the condition of the HPVA service (working or not).

If you wish to do so,

Open a new thread about whatever issue you are having and ask for help with that subject.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"