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JALp
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Message 1 of 2
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Incompatible power source detected

HP Recommended
Hp pavilion gaming laptop cx0xxx
Microsoft Windows 10 (64-bit)

I just got my hp pavilion gaming laptop and there is a error with the charging system. Im using the original power brick that came with the device and its still not working properly, how can I fix it because its limiting the performance of my laptop and the framerate that it gives in games are very low. Pls help.

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WAWood
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Message 2 of 2
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HP Recommended

@JALp 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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