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HP Recommended
HP Pavilion 15-bc513tx
Microsoft Windows 11

Near the beginning of the pandemic I had given my laptop at an official HP support center, to replace the motherboard. Ever since then I've been facing issues with the graphics card, which at the time I didn't realise was because the BIOS was left incomplete, and had no information about the motherboard. I tried everything from resetting the graphics driver to reformatting the hard disk to no avail.

 

3 years later I realise that all the issues I've been facing were because the BIOS was incomplete. I now live in a completely different country than the one where I gave my laptop for repairs. Is there any action I can pursue?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @fototo,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you to reach out to our phone support.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @fototo,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you to reach out to our phone support.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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