cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
xiaomantou
New member
4 2 0 0
Message 1 of 3
185
Flag Post

Incorrect Drivers for my notebook

HP Recommended
Pavilion Gaming 15-ak030TX
Microsoft Windows 10 (64-bit)

Hello, I was trying to get the last drivers for my notebook, but I noticed some drivers on your site is not related to my notebook and these drivers replace the correct drivers. For example, Driver-Network provide Broadcom and Realtek drivers but my notebook has Intel Wireless Adapter. So could you please fix this? Another question is do you have the preinstalled oem image or recovery image for my notebook?

2 REPLIES 2
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,829
Message 2 of 3
Flag Post
HP Recommended

@xiaomantou 

It's not uncommon for the same model notebook to come with different hardware -- so HP site carries the drivers for all the different hardware models.  This is not something to be "fixed".

 

HP does not stock or provide "images"; instead, in some cases they stock HP Recovery Media -- which is a set of disks or USB stick, and in others, the provide the Cloud Recovery option:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
xiaomantou
Author
New member
4 2 0 0
Message 3 of 3
Flag Post
HP Recommended

"It's not uncommon for the same model notebook to come with different hardware -- so HP site carries the drivers for all the different hardware models.  This is not something to be "fixed"."

Same model different hardware so why the drivers for my hardware have been removed recently? Please verify it.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation