Incorrect GPU Detection (AMD FirePro W9000) and Error 182 on HP Notebook 14-bs129tx

[nmezme]

I am currently experiencing a persistent graphics driver issue with my HP Notebook - 14-bs129tx. The dedicated AMD GPU is being incorrectly detected in the Device Manager as an "AMD FirePro W9000" instead of its actual model (Radeon 520).

Whenever I attempt to install the AMD drivers, the installation process fails and returns Error 182 (indicating that the AMD software cannot identify the graphics hardware).

I have already tried the following troubleshooting steps, but none have worked,
Manually updating and trying to pick a different driver via the Device Manager,
Downloading and installing the auto-detect tool and standalone drivers directly from the official AMD website, Downloading and installing the specific OEM drivers provided on the official HP support page for my exact laptop model

Has anyone encountered a similar issue or have any suggestions on how to completely clean the system and get the correct driver installed? Any guidance or solutions would be greatly appreciated.

 

[BeemerBiker · Accepted solution]

I have had the exact problem, but on desktop system that had a Radeon addin card.

Do a full uninstall of the AMD graphics.  Use the free revo uninstaller.

At the conclusion of the uninstall, a checkbox of items to be cleaned from the registry will be presented.  Please ensure that all are selected and deleted.  It is not done automatically.

Before running REVO or any uninstall application, be sure to run the Microsoft system file checker,SFC

This third party site explains how to use DISM and SFC to repair your windows system.
You need to be in windows to do the repair. Normal or safe mode will work. If it reports it cannot fix the problem then do the DISM.

How to use SFC or DISM to repair Windows

 afterwards, if running windows 10, put in the original win10 driver

you should also be able to put in the 520 driver at the AMD site but be sure to manually select it.

For AMD CPU, here’s the link:Drivers and Support for Processors and Graphics to AMD’s driver download page:
Once there, update both the chipset (Ryzen) and the Radeon drivers (if you have a Radeon GPU).

For intel CPU or devices, Intel has a support assistant and HP has their HPSA support assistant.

Let me know what you find out and let me know if you want to upgrade to windows 11.

[nmezme]

 

Just an update: I completely wiped the drivers using DDU in Safe Mode and tried force-installing the specific OEM driver (.inf) via Device Manager.

While Device Manager finally accepted it without Code 43, Windows Settings still only sees the Intel UHD 620 for both Power Saving and High Performance. It seems the AMD chip has suffered a hardware failure or vBIOS corruption, causing it to send the wrong Hardware ID  and fail to render anything even when forced. I decided to run a final test using an Ubuntu Live USB. I opened the terminal and ran the lspci -nn | grep -i vga command to check the hardware detection directly. The output only listed the integrated Intel Corporation UHD Graphics 620. The AMD GPU was completely missing and undetected by the system.

I'm sure my GPU is broken.

Thank you so much for your time and assistance in troubleshooting this!