Incorrect Remaining Warranty Status-Months, dispute this link not available online

[k_siso]

Hi,

I just bought this new laptop on 10-08-2022 from Amazon, but the warranty start date shown to me is 27-05-2022. 

I have seen the https://support.hp.com/us-en/document/c05084516 page, and also viewed the same result on http://support.hp.com/us-en/checkwarranty?openCLC=true page, but I am not able to see the "dispute this" link on that page. 

If I am trying to raise a ticket online I am getting Service Unavailable popup with error "This service is temporarily unavailable. Please try again later." and if I am trying to chat with an assistant using HP Support Assistant to talk with an agent, I am getting a "504 Gateway Time-out" error.

Please help.

Thanks.

[ub6424]

Hello @k_siso 

Sorry to hear that you are having problems ... I would like to help you.

- Warranty Dispute

Expected: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

[k_siso]

Hello @Ub6424,

As mentioned in my original post, I've already tried following the instructions provided on your given link. But the actual problem is I was not getting the "dispute this" link on that page.

Also, I just tried accessing this (Official HP® Warranty Check – India | HP® Customer Support) link again now, but I am getting this below error after selecting my region, entering serial number and after clicking "Check Warranty"

Access Denied

You don't have permission to access "http://support.hp.com/in-en/warrantyresult/hp-pavilion-plus-14-inch-laptop-pc-14-eh0000/2101085798/m...?" on this server.

Reference #18.468d2c31.1660635844.4674bfe7

Please help. Thanks.

[ub6424]

(1) Sign in on page:

https://support.hp.com/in-en/checkwarranty

(2) try <check warranty> again ...

[k_siso]

Just tried again, getting same error.

[Nirvana_95]

Hi @k_siso

Welcome to the HP Support Community. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!