cancel
Showing results for 
Search instead for 
Did you mean: 
ninjaboogie Tutor
Tutor
23 8 0 0
Message 1 of 5
333
Flag Post
HP Recommended

Solved!

Incorrect Remaining Warranty Status-Months

OMEN by HP 15-dc0100tx
Microsoft Windows 10 (64-bit)

I just bought my first gaming laptop: HP OMEN 15 2018 last January 26, 2019... but when I look on the Warranty Status details, it says Active: Covered under Manufacturer warranty, 6 months remaining and the Start date states June 08, 2018.

 

Even the HP Support for Initial Setup has ended in November 04, 2018.

 

I just want to clarify my concern and I do not want to have an issue with my new laptop. Thanks.

4 REPLIES 4
Provost Provost
Provost
41,668 40,104 6,278 10,917
Message 2 of 5
324
Flag Post
HP Recommended

Solved!

Incorrect Remaining Warranty Status-Months

You can dispute the default warranty date:

 

https://support.hp.com/us-en/document/c05084516

 

The system sets a date based on the average time from manufacture to retail sale. It means your laptop sat on the shelf for a while but the warranty coverage is one year from retail purchase and you can get that set correctly at the outset by filing a dispute. They may ask for proof of purchase. 

 

Post back with any more questions and please accept as solution if its the info you needed. 

Master's Graduate
Master's Graduate
286 280 24 65
Message 3 of 5
322
Flag Post
HP Recommended

Solved!

Incorrect Remaining Warranty Status-Months

Hello

Omen is not a business notebook , so this is the wrong part of the forum where to write about an Omen.

If you will have issue with teh product , you need to prove the purchase  date to get your product fixed in warranty.

so keep in a safe place the invoice or ticket that prove when you bouth the product. this is what count for consumer products as they may be sold weeks or months after production date.

 

I had the same issue with a printer. I provided the document of the purchase.

Bye

 

 

Reply
0 Kudos
ninjaboogie Tutor
Tutor
23 8 0 0
Message 4 of 5
319
Flag Post
HP Recommended

Solved!

Incorrect Remaining Warranty Status-Months


@TryToDoMybest wrote:

Hello

Omen is not a business notebook , so this is the wrong part of the forum where to write about an Omen.

If you will have issue with teh product , you need to prove the purchase  date to get your product fixed in warranty.

so keep in a safe place the invoice or ticket that prove when you bouth the product. this is what count for consumer products as they may be sold weeks or months after production date.

 

I had the same issue with a printer. I provided the document of the purchase.

Bye

 

 


My bad! I was not able to find a correct forum topic. Thanks for your experience and it is noted sir.

Reply
0 Kudos
ninjaboogie Tutor
Tutor
23 8 0 0
Message 5 of 5
270
Flag Post
HP Recommended

Solved!

Incorrect Remaining Warranty Status-Months


@Huffer wrote:

You can dispute the default warranty date:

 

https://support.hp.com/us-en/document/c05084516

 

The system sets a date based on the average time from manufacture to retail sale. It means your laptop sat on the shelf for a while but the warranty coverage is one year from retail purchase and you can get that set correctly at the outset by filing a dispute. They may ask for proof of purchase. 

 

Post back with any more questions and please accept as solution if its the info you needed. 


I am not able to dispute my warranty due to absence of "Dispute this" link in my HP Customer Support - Product Warranty Results page based in Philippines. What will I do?

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation