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‎06-30-2022 09:21 AM

HP Recommended
Operating System: Other

The warranty on the Lap top I bought only lasts for 9 months instead of 12. I see other people have had problems with this. How was it resolved?

 

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1 REPLY 1

‎06-30-2022 10:19 AM

HP Recommended

Hi:

 

HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So, the more time that has passed between the time the notebook was made and the time you bought it, that is why there is time missing from the warranty.

 

You have two options to get the warranty start and end dates adjusted.

 

1.  Submit an online warranty dispute form.

 

HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty | HP® Customer Support

 

2. Contact HP customer service at the link below and work with a customer services representative to get the warranty start and end dates adjusted.

 

Contact HP | HP® United Kingdom

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