Infinite loading when opening "My game" tab in Omen Gaming hub

[a9master]

Recently, I've been unable to open my games tab, and it's been an issue since I didn't want to manually toggle between profiles
The following shows what I see when I load the "My games" tab

Uninstalling and reinstalling, updating have all not worked previously. My Nvidia drivers are up to date according to the Nvidia app

[Jerry_57]

Hi @a9master ,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are facing an issue with the Omen Gaming Hub.

We request that you uninstall the Omen Gaming Hub and try to install from the HP Official HP® Support.

Kindly check if the windows are up to date.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
 

Jerry_57

HP Support

[a9master]

There's no Omen gaming hub app in the software and drivers menu. It would seem I need to download from the Microsoft store. Is this true?

[Jerry_57]

Hi @a9master,

Thank you for your response.

Please try to install Omen Gaming Hub from the Microsoft Store.

Do let us know how it goes.


Regards
Jerry_57

[a9master]

I tried doing this and the same problem is still there. Even launching in administrative mode doesn't work

[Jerry_57]

Hi @a9master,

Thank you for your response.

We have sent you a private message. Kindly follow them.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support

[a9master]

I can't respond to DMs cause of an invalid HTML error, but I'll reply here

Thanks for the response. I predicted this and already did this a few days ago. The rep there couldn't help me, sadly as they immediately suggested I should factory reset, which was something I was worried for since I don't have the stuff needed to back up. This has been happening for a few months, but when I first bought it and for like 2 years, it was working well. Mode switching works, just that the my games tab doesn't load so I can't auto-switch profiles

[Jerry_57]

Hi @a9master,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

To refresh the system’s rhythm, kindly uninstall the Omen Gaming Hub and reinstall it from the Microsoft site. Then let Windows breathe with its latest updates, and check again for smooth flow.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
 

Jerry_57

HP Support

[a9master]

I did that earlier, and it's failed. It's one of few things I did before asking here in the first place too

[Jerry_57]

Hi @a9master,

I am sorry for the ongoing issue.

The issue you're experiencing with infinite loading when opening the "My Games" tab in OMEN Gaming Hub can often be due to various factors, such as outdated software, corrupted files, or network issues. Here's a comprehensive guide to help resolve the problem:
 

Update the OMEN Gaming Hub:
 

• Press the Windows key and the 'S' key simultaneously.
• Search for the Microsoft Store and open it.
• Navigate to the Library in the lower-left corner, find OMEN Gaming Hub, and click "Update" to ensure it is up to date.

Reinstall the Graphics Driver:
 

• Visit the Official HP® Support or the graphics card manufacturer’s site to download and reinstall the latest drivers.

Check Network Connections:
 

• Ensure your internet connection is stable.
• Try using an Ethernet connection for better stability compared to Wi-Fi.

Disable Network Enhancements:
 

• Open OMEN Gaming Hub.
• Go to the settings and disable Network Booster or any other network-related enhancements that might be conflicting.

Clear Cache and Temporary Files:
 

• Open File Explorer, enter %APPDATA% in the address bar, and delete the cache files related to HP or OMEN Gaming Hub.

Reinstall OMEN Gaming Hub:
 

• Uninstall the current version from "Apps & Features" in Windows settings.
• Download and install the latest version again from the Microsoft Store.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support