Infinite loading when opening "My game" tab in Omen Gaming hub

[a9master]

This is a repeat of other troubleshooting methods that I have tried before in this thread except one. No update found and any uninstall-reinstall failed. I can't find the OGH appdata files except one that only has log files. I doubt this will have any impact in deleting, not that I can. Should I delete regardless and send the newest log file?

If you can relay this thread to anyone that works on the OGH app or anyone who has decision-making power in this area, please do so, because I feel asking for help from them directly can help

[Jerry_57]

Hi @a9master,

Thank you for sharing the details.

Kindly perform the steps and check:

Clear Microsoft Store cache: Run wsreset.exe from the Run dialog. This often fixes apps stuck in loading loops.
 

Check Xbox services: Omen Gaming Hub’s “My Games” tab relies on Xbox Game Bar / Xbox services. Make sure Gaming Services and Xbox Identity Provider are installed and updated in the Microsoft Store.

Run as Administrator: Sometimes permissions block the app from reading its own cache.

Firewall/Network check: The tab pulls data online. If blocked, it can hang indefinitely.

Regards
Jerry_57
HP Support

[a9master]

In repsonse to your DM:

It hasn't been resolved yet,  I'm afraid. If you think there's nothing else you can suggest me to do, then I suppose you may. However, I cannot, in my right mind, mark any response as a solution cause nothing worked. I do have loads more to say on the app, but I feel this isn't the right space for it. 

In response to this thread:

None of these solutions work, and when launching OGH in admin mod, it's stuck on infinite loading (The entire app doesn't open, it's just loading)

[Jerry_57]

Hi @a9master,

Thank you for your response.

I understand how draining it feels when the app just spins endlessly, like a door that never opens. Thank you for sharing your experience — your feedback helps us push toward a smoother path forward.


Regards
Jerry_57