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JG2021
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Message 1 of 2
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Install Facial Recognition

HP Recommended
Envy x360m Convertible 15m-ed1023dx
Microsoft Windows 10 (64-bit)

How do i activate my Windows 10 face recognition?   I do not have a driver in the biometric devices for the camera?  I get a message "We couldn't find a camera compatible with Windows Hello Face"  How do I resolve this?

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banhien
Level 19
Level 19
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Message 2 of 2
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HP Recommended

@JG2021 

 

The specs of your machine is

 

          https://support.hp.com/hr-en/document/c06955341

 

It does not have IR/3D camera to support Hello Facial Recognition

 

Regards.

BH
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