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Locked

‎03-30-2025 02:38 AM

HP Recommended
Operating System: Microsoft Windows 11

HP PAVILION X360. INSTALLED UPDATES FEW MONTHS AGO, MOUSE AND KEYBOARD STOP WORKING

1 REPLY 1

‎04-01-2025 02:43 AM

HP Recommended

Hi @minepc17,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble using the Keyboard and Mouse after an update on the Pc. Sorry to hear about the trouble. 

Please try a BIOS Restore first, this will try to fix certain issues on the Pc.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged
2) Hold down the Windows and B button together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

I'm an HP Employee.


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