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‎07-05-2020 08:24 AM

HP Recommended
Product: HP Laptop 15g-br1xx
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

My HP Laptop 15g-br1xx (Windows 10, 64-bit) came with a preinstalled version of Office Home & Student 2016. (Purchased in India.) The warranty period expired sometime in June 2019. I had to format my laptop due to some issues and Windows 10 was reinstalled by the technician. Now how do I reinstall Office 2016? I cannot do it through a Microsoft Account as it is not linked to this particular installation of Office 2016. How can HP help me get back the preinstalled version? 

The HP virtual assistant is pathetic and leads me into an infinite loop. Please advise.

1 REPLY 1

‎07-05-2020 08:48 AM

HP Recommended

@Vinay31 

Here's additional contact information for HP:

 

HP International Support: http://welcome.hp.com/country/w1/en/support.html

HP Phone Support: https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



I am a volunteer and I do not work for, nor represent, HP
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