01-07-2018 03:33 PM
I have the this pen (HP SPS: 929863-001 Dark Ash Silver )for the new spectre 360 but there are no instructions with it and I cannot find anything online.
The pen works when charged but the next time I go to use it the battery has gone and I keep it in its original box & packaging. I have read that if anything is touching the tip, this can drain it but this is not the case.
The pen has 2 buttons, one on the top and one on the side but I have no idea what these are for as there is no instructions or manual.
Can anyone please help give me some basic instructions or post a link to a manual?
01-09-2018 06:48 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
As I understand the battery of the stylus depletes too soon,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did the pen come with the laptop?
If not, did you ensure its supported by your device? (Click here to verify the same, if you haven't)
While you respond to that, here's what you need to know:
Most active stylus pens automatically deactivate after a short time without use, to save power. Improper storage while not in use can cause battery drain. Store the stylus flat with no pressure applied to the tip or buttons.
(By the end of this article all the issues should be resolved)
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
09-18-2018 04:57 AM
You did not fully answer the question, which is very unhelpful. The 0P mentioned that the pen comes with no instructions on how to use it, and what the top and side buttons are for.
Please, can you provide a link to the instructions for this pen? Also, to quickly help me and others who have the same problem, please explain:
- the parts of the pen and how to use the buttons.
- how to properly pair the pen with the laptop
As mentioned by the OP the laptop is the HP Spectre X360 and the pen comes in the box with the laptop.
09-18-2018 08:10 AM
I believe this (click) is the documentation for that pen. It has the charging and Bluetooth pairing instructions for the pen.
If you have the pen Bluetooth paired and it won't keep a charge after being fully charged, the pen might be defective.
The buttons on that pen are configured using Settings. Open Settings (click the Windows icon at the left of the task bar, then the cog), "Devices", then "Pen & Windows Ink".