Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY — 17-n005ur
Microsoft Windows 10 (64-bit)

Hello.Sorry for the translation, I do not know English. Google translation.
After installing windows 10 1709 and installing all the drivers, Device Manager has 2 devices without a driver.
I installed the Intel Dynamic Platform and Thermal Framework driver from the hp site from another model (HP ENVY-17-ae004ur)
more new than my laptop. Drivers are excellent.
Dear experts, you can install the Intel Dynamic Platform and Thermal Framework driver from a new laptop model
HP ENVY - 17-ae004ur on my laptop HP ENVY - 17-n005ur ?????????????????????
Where can I download the latest Intel Dynamic Platform and Thermal Framework driver to my laptop model ???
Help me please.:smileysad:

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

That is very strange.

 

I'm afraid that you are going to have to live with the issue because the driver you found is newer than any others that I could find for notebooks with the Broadwell chipsets.

 

I don't know what would happen if you install a driver made for the newer chipsets for example such as this one...

 

8.2.11003.3588 Rev.A      Sep 21, 2017

 

http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82026.exe

View solution in original post

9 REPLIES 9
HP Recommended

Hi:

 

If the driver from the ENVY - 17-ae004ur installed, and works fine, then there is no need to try any other drivers.

 

The latest TDPM driver for your notebook is on the support page, and is from 31 Jul 2015.

 

 

HP Recommended

Thanks for the answer. It works all right, but in the event view there is a bug of the Intel Dynamic Platform and Thermal Framework, look at the screenshot.
How to be in this case ?????dptf.PNG

HP Recommended

You're very welcome.

 

Unfortunately, I don't know why you are getting that error report, or what you need to do about it.

 

Maybe you should try the older driver from your notebook's support page.

HP Recommended

With the old driver in the Task Manager, 2 devices remain without a driver

HP Recommended

That is very strange.

 

I'm afraid that you are going to have to live with the issue because the driver you found is newer than any others that I could find for notebooks with the Broadwell chipsets.

 

I don't know what would happen if you install a driver made for the newer chipsets for example such as this one...

 

8.2.11003.3588 Rev.A      Sep 21, 2017

 

http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82026.exe

HP Recommended

Paul_Tikkanen, thanks for the help, I am very glad that they are helping me here!:smileyhappy:
I installed your driver ... I will watch for errors.while there are no errors! I hope will be OK
Is it OK that the driver for Kaby Lake is written ???
once again very much you are grateful.

123.PNG

HP Recommended

You're very welcome.

 

While that may be the driver description, it must be good for other platforms, or it would not have installed.

 

Surely it had support for the specific hardware ID's for the devices your notebook has, or it would not have installed.

HP Recommended

excellent! Thank you.
While there are no errors of the Intel Dynamic Platform and Thermal Framework:smileyhappy:

HP Recommended

Anytime.

 

Glad to have been of assistance, and now I know what to do if anyone else has the same problem with DPTF errors but no issues reported in the device manager.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.