Intel Dynamic Platform and Thermal (IDPT) Driver error + High Use CPU USE on laptop HP 15-bc414nq

[Maximov2019]

Hello! I have Laptop Gaming HP Pavilion 15-bc414nq. In computer management – Windows Logs – System, I see always when I start the PC 2 errors:

• GENERAL - The driver \Driver\WUDFRd failed to load for the device PCI\VEN_8086&DEV_1903&SUBSYS_84F7103C&REV_08\3&11583659&0&20.

DETAILS

System

-

Provider

[ Name]

Microsoft-Windows-Kernel-PnP

[ Guid]

{9c205a39-1250-487d-abd7-e831c6290539}

EventID

219

Version

0

Level

3

Task

212

Opcode

0

Keywords

0x8000000000000000

-

TimeCreated

[ SystemTime]

2019-02-11T17:23:25.630569600Z

EventRecordID

8646

Correlation

-

Execution

[ ProcessID]

4

[ ThreadID]

200

Channel

System

Computer

DESKTOP-QUR5LEQ

-

Security

[ UserID]

S-1-5-18

-

EventData

DriverNameLength

60

DriverName

PCI\VEN_8086&DEV_1903&SUBSYS_84F7103C&REV_08\3&11583659&0&20

Status

3221226341

FailureNameLength

14

FailureName

\Driver\WUDFRd

Version

0

• GENERAL - The speed of processor 7 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

DETAILS

System

-

Provider

[ Name]

Microsoft-Windows-Kernel-Processor-Power

[ Guid]

{0f67e49f-fe51-4e9f-b490-6f2948cc6027}

EventID

37

Version

0

Level

3

Task

7

Opcode

0

Keywords

0x8000000000000000

-

TimeCreated

[ SystemTime]

2019-02-11T17:24:37.377889100Z

EventRecordID

8679

Correlation

-

Execution

[ ProcessID]

4

[ ThreadID]

244

Channel

System

Computer

DESKTOP-QUR5LEQ

-

Security

[ UserID]

S-1-5-18

-

EventData

Group

0

Number

7

CapDurationInSeconds

71

PpcChanges

0

TpcChanges

0

PccChanges

1

I have searched on google and the error is from Intel Dynamic Platform and Thermal (IDPT) Driver/ What it is strange, I have tried and installed different versions of Windows10 and different versions of this driver and the rest of drivers (Windows 10 Pro 1703,1706,1803,1809 and I have tried with the drivers from HP site, the drivers from Automatic Windows10 Update), and no result, the same error.

Always my CPU INTEL stays at 3,3 Ghz.

The Power Settings are all at high performance.

The BIOS is up to date from HP site. The firmware HP ME is up to date from HP site.

All the drivers are up to date from HP Site.

The error persists indifferent version of Windows or Driver installed and I can’t understand why. Could someone help me? Thank you.

[banhien]

@Maximov2019 

Your machine came with FreeDOS, not Windows 10 and probably you did not install Windows 10 and drivers properly. You need to install ALL Chipset drivers for Windows 1809 or 1803 (if no 1809 available) for your machine from the following link

   https://support.hp.com/au-en/drivers/selfservice/hp-pavilion-15-bc400-notebook-pc-series/20913084

then REBOOT machine.

Regards.

[Maximov2019]

I installed few days ago a fresh windows10 and I let the windows downloaded and installed all the drivers from windows update.  There it was no result, the same problem.

I have specified in the post that I have installed all the drivers from HP site. There is no result.  Now I have a fresh windows 10  with all the drivers from hp link, 1809.

https://support.hp.com/ro-en/drivers/selfservice/hp-pavilion-15-bc400-notebook-pc-series/20913084/mo...

So here is not a problem that the driver is not installed properly.