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Message 1 of 2
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Intel HD 620

HP Recommended
HP 17-bs005ur
Microsoft Windows 8.1 (64-bit)

I have an HP 17-bs005ur (1UQ31EA), recently installed Windows 8.1. Drivers were installed on almost all devices, with the exception of the Intel HD 620 video. There are different solutions on different forums, but unfortunately they did not solve the problem.
Who knows how to install drivers on Intel HD 620 Windows 8.1.
Please give detailed and step by step instructions.

HP Support Agent
HP Support Agent
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Message 2 of 2
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@_KN_  Welcome to HP Community!


I understand that you are looking for the drivers for intel HD 620.


There are no drivers available for Windows 8.1


However, try updating the computer, this will install the latest updates -


Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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