• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-28-2023 05:39 AM

HP Recommended
Product: HP ProBook 450 G1 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello, it's been a while that the driver Intel Management Engine Interface has error code 10 (Status_device_power_failure) I tried many ways to solve it but it still has this error and as a result I have issues in my sleep mode and also booting. My laptop restart after I try to awake it from sleep mode. Also when I want to turn on my laptop it takes longer than usual and  the mouse and keyboards connected to the laptop turn on and off several times. I don't know if it's related to the intel 8 series c220 drivers or any PCI related driver or it's something related to Intel Management Engine Interface driver itself.
I tried all these to solve it but none helped:
- sfc /scannow - DISM check and restore health - BIOS reset - CMOS battery removal and replacement - In-place upgrade of Windows - Reinstalling Windows using a bootable flash drive and formatting all partitions (I tried many different windows 10 versions but still I got the error and issues) - Driver updates - Uninstalling and reinstalling the mentioned driver (different versions 9,10,11, 11.7 and etc.) - Downgrading BIOS version.
Only when my laptop is off for some days or when I release all it's electricity by pushing power button several seconds The issue seems to disappeared but after a restart it comes back. my laptop is HP Probook 450 G1 with windows 10 64bit.

Microsoft support team couldn't help and even I sent this issue details to Intel Support team and they said I should get in touch with the manufacturer of my laptop.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.