cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Steve_N
New member
2 1 0 0
Message 1 of 3
554
Flag Post

Solved!

Intel RST Driver Update sp110152 version 17.9.1.1009 fails

HP Recommended
Notebook-17-by1972cl
Microsoft Windows 10 (64-bit)

I tried to update Intel RST Driver update sp110152 version 17.9.1.1009.  I currently have version 17.8.11.1080 (6/3/2020) running on a HP Notebook-17-by1972cl, windows 10 64 bit.  The update fails and there are no details provided as to why the update is failing.

1 ACCEPTED SOLUTION

Accepted Solutions
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 336 429
Message 2 of 3
Flag Post
HP Recommended

hI@Steve_N, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Update the BIOS
  2. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 336 429
Message 2 of 3
Flag Post
HP Recommended

hI@Steve_N, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Update the BIOS
  2. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Steve_N
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

After running the Intel Driver tool provided, the RST update (which was identified as needed by  HP) was removed and not necessary.  Thanks for clearing up the answer to my problem.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation