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‎03-19-2021 07:02 PM

HP Recommended
Product: Notebook-17-by1972cl
Operating System: Microsoft Windows 10 (64-bit)

I tried to update Intel RST Driver update sp110152 version 17.9.1.1009.  I currently have version 17.8.11.1080 (6/3/2020) running on a HP Notebook-17-by1972cl, windows 10 64 bit.  The update fails and there are no details provided as to why the update is failing.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2021 11:46 AM

HP Recommended

hI@Steve_N, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Update the BIOS
  2. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

View solution in original post

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2 REPLIES 2

‎03-22-2021 11:46 AM

HP Recommended

hI@Steve_N, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Update the BIOS
  2. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No

‎03-23-2021 08:18 AM

HP Recommended

After running the Intel Driver tool provided, the RST update (which was identified as needed by  HP) was removed and not necessary.  Thanks for clearing up the answer to my problem.

Was this reply helpful? Yes No
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