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Arthur_R
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Intel Realsense Camera and Windows 10 1909

HP Recommended
HP Pavilion 15-bc004ur
Microsoft Windows 10 (64-bit)

Hi. I have HP Pavilion 15-bc004ur device with Intel Realsense camera embedded. I had Windows 10 1809 for some time and the camera worked fine. Then Windows decided to update itself to the 1909 version. It updated and the first time I booted it after the update the camera still worked (Windows Hello authentication). Then it stopped right after the boot. I tried to delete drivers and reinstall, but it made the whole situation worse and now I can not reinstall drivers and it always ends with fatal error. I managed to install all the drivers except Intel Realsense Camera SR300 Depth driver. I tried to roll back to 1809 after the failure, but it didn't work after the roll back as well.

 

Anyway, I have the following question. Is Intel Realsense camera compatible with Windows 10 1909? And if it is compatible, then how to make it work again? I know it worked at least one time after the operating system updated.

 

Any information is appreciated. The main question is can anyone confirm it works with Windows 10 1909.

 

Thanks.

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banhien
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@Arthur_R 

 

Please try  Intel® Driver & Support Assistant (Intel® DSA). It should pick the right driver and install for you.

 

I've got few machines, somehow drivers for Intel AC8260 wifi from vendors always failed. Few days ago, I use Intel DSA and problems fixed.

 

Regards.

BH
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