• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-09-2019 02:41 AM

HP Recommended
Product: HP ENVY x360 - 15-bp102n
Operating System: Microsoft Windows 10 (64-bit)

Dear All,

 

I have an  HP ENVY x360 - 15-bp102n latop. I tried to install the newest Intel Graphics - DHC driver (  25.20.100.6577) without success. The Error message: The Driver Being Installed Is Not Validated For This Computer.

I have now: 24.20.100.6025

How should I get the latest driver?

 

Thank you for support!

2 people had the same question
3 REPLIES 3

‎03-09-2019 12:01 PM

HP Recommended

@Yodabacsi 

 

You have to use pully tested driver from HP. In many cases, downloaded drivers for video from Intel, AMD, Nvidia won't work.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-11-2019 12:47 AM

HP Recommended

Dear BH,

 

Is the HP planning to change to 25.x.x.x seried Intel Graphics Drivers?

Other competitors already changed in similar architecture.

Was this reply helpful? Yes No

‎03-15-2019 03:12 AM

HP Recommended

Do HP has a plan, when will change the INTEL Graphics drivers to the new DHC version?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.