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‎11-19-2017 01:12 PM

HP Recommended
Product: HP Envy 13
Operating System: Microsoft Windows 10 (64-bit)

Hi All,

 

I have tried to get the recommended Intel Serial IO Driver ugrade to load without success. (fail)

 

 have a 13-d008na  HP Envy 13. The machine is standard with added SD card

 

 

I am sure that others will have had ths issue but I am told tha the threads on this have been archived.

 

Any suggestions appreciated.

 

Regds

 

Phil Collins

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2017 03:15 PM

HP Recommended

@PhilCollins1

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have an HP ENVY Notebook - 13-d008na laptop and the Intel Serial IO driver upgrade fail to install. Not worry, I'll do my best to help you. 

 

May I know if there is an error message while trying to install the Intel Serial IO driver upgrade?

 

Meanwhile, I did some research and found that the latest  Intel Serial IO driver can be downloaded and installed via this HP link.

 

Alternately, you may download and run the HP Support Assistant tool. This tool will detect and install the required updates and drivers for your laptop. 

 

I genuinely hope the issue gets resolved without hassles and the unit works great. Keep me posted. Cheers! 🙂

View solution in original post

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5 REPLIES 5

‎11-21-2017 03:15 PM

HP Recommended

@PhilCollins1

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have an HP ENVY Notebook - 13-d008na laptop and the Intel Serial IO driver upgrade fail to install. Not worry, I'll do my best to help you. 

 

May I know if there is an error message while trying to install the Intel Serial IO driver upgrade?

 

Meanwhile, I did some research and found that the latest  Intel Serial IO driver can be downloaded and installed via this HP link.

 

Alternately, you may download and run the HP Support Assistant tool. This tool will detect and install the required updates and drivers for your laptop. 

 

I genuinely hope the issue gets resolved without hassles and the unit works great. Keep me posted. Cheers! 🙂

Was this reply helpful? Yes No

‎11-22-2017 10:03 AM

HP Recommended

Thanks . There were no error messages during the file install.  

Was this reply helpful? Yes No

‎11-22-2017 10:37 AM

HP Recommended

@PhilCollins1

 

You're welcome. 🙂

 

Glad to hear that there were no error messages while installing the file. 

 

Cheers! 

Was this reply helpful? Yes No

‎02-03-2019 12:22 AM

HP Recommended

HP Link which you have given in response here downloads the following Driver: sp79045. This driver is already installed on my HP 360 Laptop as it is asking to overwrites to all during installation. The new driver: sp82504 which is shown as per the HP Support Assistant is not getting installed and shows the status as: Failed. 

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‎02-18-2019 12:45 AM

HP Recommended

Automatically uninstall and reinstall the HP Support Assistant by going to https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html and clicking the link with the red background that says, "Download HP Support Assistant".

OR

Go to https://support.hp.com/drivers and then after HP identifies the product, expand "Driver-Chipset" and download the correct driver from the list. 

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