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‎09-20-2021 08:23 PM

HP Recommended
Product: HP ENVY x360 Convertible 15m-cn0xxx
Operating System: Microsoft Windows 10 (64-bit)

The graphics driver on my laptop is too outdated to run most newer games. However, when I try to update my graphics driver on Intel, there is a sort of error message that says "A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact Hewlett-Packard (HP) for the latest driver for your computer." 

The version I currently have (that I cannot update from) is Intel UHD Graphics 620 version 25.20.100.6446, which has not been updated due to this problem since 11/19/2018.  When I search for driver updates on the device manager, it also says this version is the "best driver for this device" which obviously isn't true. I also have plenty of free disk space on my computer. 

Basically just wondering why my specific laptop seems to be blocking me from upgrading my graphics drivers. Please help.

Category:
4 people had the same question
1 REPLY 1

‎09-20-2021 10:16 PM

HP Recommended

@mograt242 

 

In this case, you have to use fully tested driver from HP.

 

Regards

BH
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