-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Intermittent shutdown of the laptop after replacing the batt...

Create an account on the HP Community to personalize your profile and ask a question
04-21-2024 09:49 AM
Product: HP Pavilion x360 Convertible 14-dd0004ur.
I want to preface this by first saying that I don't believe this is a hardware issue, the random shutdowns happen regardless of whether my laptop is connected to the charger or not and also regardless of anything that is actively running.The fan seems to be running fine so I also don't think this is an overheating issue either.The fan is working fine, so I also don't think it's an overheating problem.
After the first battery replacement, there were no problems, and only the next day my laptop turned off periodically, after 20-40 minutes, but this was enough for more than an hour after it turned off (turns on for 3 to 5 minutes with the inscription * indicated in the photo*). At the same time, regardless of whether it is powered by a battery or connected to the mains.
I suspect that this is not the original battery (I did not find the original myself, since the HP laptop system checks for USB connections, as well as manufacturer parts such as the battery. He starts checking and sees.