Internet and Sound Driver Issues on My HP Laptop

[mahmudmdfoisal2]

Problem Description:

Hello,
I am facing two issues with my HP laptop:

1. Internet Issue: My laptop is not able to access the internet when connected via cable (Ethernet). However, Wi-Fi seems to work.

2. Sound Issue: The sound driver is not working properly. There is no sound coming from the speakers even though the volume is up. I have tried reinstalling the driver but it did not fix the problem.

[Kuroi_Kenshi]

Hi @mahmudmdfoisal2,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

1. Check Ethernet Connections:

• Ensure the Ethernet cable is securely plugged into both your laptop and the router.
• Try using a different Ethernet cable to rule out any issues with the current one.
• Connect the Ethernet cable to another device to determine if the issue is with the cable or the network.

2. Update Network Drivers:

• Open Device Manager by right-clicking on the Start button and selecting Device Manager.
• Expand the Network adapters section.
• Right-click on the Ethernet adapter (usually labeled something like Intel Ethernet Connection or similar) and select Update driver.
• Choose Search automatically for updated driver software. Follow the prompts to install any available updates.
• You can also download and install the latest driver for your Ethernet adapter from the HP Customer Support - Software and Driver Downloads page.

3. Enable and Disable the Ethernet Adapter:

• In Device Manager, right-click on the Ethernet adapter and choose Disable.
• After a few seconds, right-click on it again and choose Enable.

4. Check Network Configuration:

• Open Settings by pressing Windows Key + I.
• Go to Network & Internet > Status.
• Click on Network troubleshooter and follow the on-screen instructions.

Sound Issue:

If there's no sound coming from the speakers even after reinstalling the driver, follow these steps:

1. Check Volume and Mute Settings:

• Make sure the volume is up and the mute is turned off.
• Click on the Volume icon on the taskbar and adjust the volume slider.

2. Set Default Playback Device:

• Right-click on the Volume icon on the taskbar and select Sounds.
• In the Playback tab, make sure your speakers are set as the default device. Right-click on the speakers and select Set as Default Device if they aren't already.

3. Troubleshoot Sound Problems:

• Right-click on the Volume icon and select Troubleshoot sound problems.
• Follow the prompts to identify and fix any issues.

4. Update Sound Drivers:

• Open Device Manager.
• Expand the Sound, video and game controllers section.
• Right-click on the sound adapter (e.g., Realtek High Definition Audio) and select Update driver.
• Choose Search automatically for updated driver software and follow the prompts.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!