Intro Password

[SAMsmom]

I have an HP Stream laptop that I purchased used. It has continually asked me to update, but then tell me there isn't enough memory. I just ignored the update requests. 

Today i had started up my computer after not using it for several days and there was a password set for the intro screen - which i had not set - and the name is "John Doe." Not only did I not set the password, but now I have no Idea how to bypass it to actually get into my computer to reset it. Please help. 

Thank you

[The_Fossette]

@SAMsmom,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you need helps with the Windows password.

Don’t worry, I assure you I will try my best to get this sorted.

As you have mentioned that the password is not set by you and it is a used computer which you purchased, our only option here is to perform a reset on the computer and put it back to the original factory state.

Follow the steps in the below article to perform a reset on the computer.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!