• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎07-11-2025 08:30 AM

HP Recommended
Product: OMEN Gaming 17 Windows 11 Home 17.3 in AMD Ryzen AI 7 32GB RAM 1TB SSD NVIDIA GeForce RTX 5070 QHD

I'm trying to register my product & get support, but I'm getting an error message that says my Serial# is invalid.  It's a BRAND NEW laptop that I just received yesterday.  I am definitely typing in the number correctly & even copied & pasted it from the computer info to be sure.  When I use the "detect my product" feature, it does find it, but when I click on the link to get support for it, it says the page cannot be found and to return to the support home page.  I am not able to get ANY help because it won't let me get past the screen with the serial number.  I can't even find a phone number anywhere to call.  When I try to troubleshoot, it says it can't install the HP Support Solutions Framework due to an unknown error.  I am not going to bring my brand new laptop to a service center when I literally just received it.  All I did so far was turn it on and do the basic setup.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.