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I went on hp support assistance and clicked on it and it took me to a chat that’s named “HPSupportus”. Is that actually a way to get support? I can’t live chat on the support page for some reason so I was wondering if this was another way to get support?

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@mo2248 

 

Welcome to the HP Community --

 


@mo2248 wrote:

I went on hp support assistance and clicked on it and it took me to a chat that’s named “HPSupportus”.

Is that actually a way to get support?

I can’t live chat on the support page for some reason so I was wondering if this was another way to get support?


 

"Went on" could mean different things -- where you initially click to get support determines the source of the support you end up contacting.

 

For example,

Our HP Community is embedded in the HP Website 

 

If you are at the main website or here in the Community and you open the "Support Resources" at the top of one or our web pages, then the resources available will be those from HP.

 

If you search for help on the Internet, there is the chance (a very good one) that you could end up on a site that masquerades as HP but is, in fact, "someone else".  There are multitudes of "spam" sites out there.

 

If you click on support services from within the HP Support Assistant application installed on your computer -- and assuming you are logged into your HP Account on that application -- then you should be contacting HP support services.  If you do not first submit a case to HP Support, initial contact within HPSA might be the HP Virtual Agent -- I believe that when the HPVA answers, it will identify itself.

 

The last one I cannot confirm -- I no longer use the HP Support Assistant application on any of my systems.

 

 

I suggest that you reach out to HP Support either at the top of our HP Website or by submitting your request to HP Support directly.

 

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Select a method and contact HP Support

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

 

 

Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

 

Some regions display phone / chat contact information only after the case is submitted online

 

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

 

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

 

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