cancel
Showing results for 
Search instead for 
Did you mean: 
JaneW51
New member
2 1 0 0
Message 1 of 3
152
Flag Post
HP Recommended

Is facial recogntiion not available on Hp Envy x360

Envy x360 COnvertible 15-ds0599na
Microsoft Windows 10 (64-bit)

The salesman was specific that there <is> facial recognition on this PC. But WIndows Hello says the camera isn't compatible. So, was I told something unture, or is there a fix? Ideas please.

2 REPLIES 2
HP Support Agent
HP Support Agent
23,111 23,067 1,935 3,056
Message 2 of 3
101
Flag Post
HP Recommended

Is facial recogntiion not available on Hp Envy x360

@JaneW51 There are a few steps that should help resolve the issue:

Step 1: Uninstall and reinstall the IR camera driver

Reinstalling the IR camera driver might resolve the issue. Uninstall the driver in Device Manager, and then reinstall the driver from HP Customer Support.

  1. Using the search box on the taskbar, search for and open Device Manager.

  2. In the Device Manager window, double-click Imaging devices, right-click the name of the IR camera, and then select Uninstall device.

    Uninstalling the IR camera

  3. Select Delete the driver software for this device, and then click Uninstall.

    Selecting Delete the driver software for this device and clicking Uninstall

  4. Go to HP Customer Support, and then enter your PC model number.

  5. On the Software and driver results page for your PC model, download and install the driver for the IR camera.

Restart your PC by shutting it down and then manually turning it on to see if Windows Hello Face Recognition works. If the issue persists, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

 

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
JaneW51
New member
2 1 0 0
Message 3 of 3
60
Flag Post
HP Recommended

Is facial recogntiion not available on Hp Envy x360

Thanks for the reply. In fact the version of Envy x360 does NOT have an IR camera - this was a fact that the salesman did not know when I bought the PC. He claimed that it did have an IR camera. I have taken my concern back to the store and have received an apology and a small cash compensation because of the salesman's error.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation