Is hps programs making my computer run worse?

[Xepher_Glitch]

I First posted about a faulty battery. I have one on the way. Well ever sense i opened the hp support application on my computer iv had so many issues. Iv had the windows system 32 prompt open constantly iv had the hp help open and crash constantly. Its to the point its hard to use my computer and I need to be able to use this. Any help would be appreciated.

[ub6424]

Hello @Xepher_Glitch 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before I can say anything ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back