Is it safe to let an HP technician remote into your computer

[MKM0622]

Is it safe to let an HP technician remote into your computer

[Dragon-Fur]

@MKM0622 

Welcome to the HP Community Forum.

Generally, yes is it safe to let an HP Support technician into your computer.

HP Support follows strict guidelines anytime your private data is accessed.

That said, many people click on unknown websites that are not HP Support.

Fake sites are all over the Internet -- a few of these sites might be less hazardous than others, though many of them will do more damage in a few minutes that you believe is possible.

HP will never cold-call you, that is, suddenly call you on the phone to offer services.

HP will not contact you and tell you your computer is full of malware and that you should (or must) purchase security software.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:  Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.

• Some regions display phone / chat contact information only after the case is submitted online.

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

• HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions  – might have been taken over by thieves. 
• Do not be a victim. 
• Stay vigilant.
  

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