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dv7-6c95dx
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Issue in Hp cyberlink youcam

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hp Pavilion -dv7-6c95dx
Microsoft Windows 10 (64-bit)

Hi ,

I have an issue in my camera . The camera does not working after upgrading to windows 10 .

I unistalled the  driver then installed it again and the same problem . I downloaded the latest version of cyberlink YouCam 9 & the same problem . model : hp pavilion dv7-6c95dx2.png

 

prompt responding is appreciated 

 

Thanks 

2020-06-23_134314.png

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dv7-6c95dx
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please , i need your support to solve this isssue in my camera , thanks

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sandytechy20
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@dv7-6c95dx

 

Welcome to the HP support community.

 

Here are a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model) and ensure its turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

 

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on the Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

 

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

  1. Go to “settings” and click on “update and security”.
  2. Under tab “Windows update”, click on the icon “check for updates”.
  3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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dv7-6c95dx
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2.pngFirst of all , thanks for your replying and support 

I tried the following steps :

1- I uninstalled the cyberlink Youcam then installed it again .

2- The Roll back driver button is dimt .

3-I installed the latest update of cyberlink youcam from their website .

4- I updated windows 10 to the latest verison & installed it .

5- my notebook model does not have the webcam kill switch .

Unfortunately the web cam has not worked until now 

if there are another steps please suggest them .

 

Thanks 

Best Regards 

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sandytechy20
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@dv7-6c95dx

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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