Issue with Laptop main display

[Sohailgbh]

Hello, could you please support fixing my laptop's main display issue,

when update System Firmware software my laptop's main display disappear, Pls advise.

[ub6424]

Hello @Sohailgbh 

Sorry to hear that you are having problems ...

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters.

Kind regards

[Sohailgbh]

23T08EA#A2N`

[Sohailgbh]

[ub6424]

Hello @Sohailgbh 

(1) Download and install / update

AMD High-Definition Graphics Driver

27.20.15002.11002 Rev.C

728.0 MB

Apr 23, 2021

Download

(2) Restart Windows

(3) Please report back

[ub6424]

Hello @Sohailgbh 

I edited my previous post. Please read

[Sohailgbh]

still same , only HDMI has display but in main screen still black

[ub6424]

Hello @Sohailgbh 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

(3) Restart Windows

(4) Please report your results

[Sohailgbh]

still same after all steps

[ub6424]

Hello @Sohailgbh 

(1) Please send the IDs

---

@Sohailgbh wrote:

---

- Double click Device "AMD Readon(TM) Graphics"
- Click tab [Details]
- Choose [Hardware Ids] copy/paste values
- Choose [Compatible Ids] copy/paste values

Please use this guide:

How to Find Drivers for Unknown Devices in the Device Manager

(2) Please report your results

Kind regards